Policy should not be probabilistic
A model can be unsure. A policy should not be. If the system may refund, send, delete, or spend, that permission is a rule: this action, this actor, this threshold, this record. The probability is an input to the rule. It is not a substitute for the rule.
Letting a generative model talk its way into an exception means the exception is different every time, and nobody can diff it. Low confidence is a branch you wrote, to a stronger model, a person, or a stop. It is not a softer yes hidden in the prose.
Where this fails is a judgment a person has genuinely delegated: is this tone acceptable, is this lead real. Even then I want the delegation written down, and a branch for low confidence that a person still owns. The fuzzy call can be probabilistic. The act that follows it should not be.